Customer Service

We at Avis Budget Group hope you have an enjoyable and stress-free car rental experience each time you rent with us. We welcome your feedback–whether positive or otherwise–because it gives us an opportunity to recognize our best employees for good work or learn how we can serve you better next time.

If you were left unsatisfied by your rental with Avis, Budget or Budget Truck, please give us the chance to address the situation and keep your business. The quickest and most efficient way to resolve an issue is to bring it to the attention of one of our employees at the rental location when you pick up or return your vehicle. If, for any reason, you are unable to resolve the issue at the rental location, the next step is to contact our customer service center.

To allow us to provide you with the best possible service, please be prepared to provide our customer service representative with complete details about your rental:

• Renter’s name
  (The name on the rental agreement)
• Your contact information, including how you would like us to get back to you
  (For example, by telephone, in writing via standard mail or electronic mail)
• Rental agreement number
• Rental pick-up location
• Rental pick-up and drop-off date
• The details of your concern or complaint

If you choose to get in touch with us via telephone, please make sure you have sufficient time so that our customer service representative can look into all the details surrounding your case to resolve the issue as quickly as possible. If you choose to get in touch with us via electronic mail, please allow three business days for a response.

Avis Budget Group operates customer service departments for Avis Rent A Car, Budget Rent A Car and Budget Truck Rental. In order for us to resolve your concerns, is important that you contact the correct customer service department to begin the process.